Returns & refund

Returns can be arranged directly through your account by selecting the item you'd like to send back.

Registered Customer:

1. Log into your account.
2. Only orders marked as "Delivered" are eligible for return.
3. Go to 'My Orders', find the relevant order, and select the item(s) you want to return.
4. Choose a reason for the return, and make sure the item is verified and  securely packed.
5. Click 'Return'.
6. Choose how you'd like to return it — either home collection or drop-off.    
7. If you select collection, Aramex will pick up from the address saved on your account, and a collection fee of SAR 30 will be charged.
8. Click 'Continue' to confirm — you'll receive a message confirming your return has been initiated.
9. Once confirmed, our customer care team will generate an AWB number and pass it to Aramex for pickup
10. Please ensure the correct item is being sent.
11. Aramex will collect the item within 1–2 working days.
12. Your refund will be issued once the returned item passes quality inspection, and the amount will be credited to your orinigal mode of payment within your bank's standard processing timelines.
13. Prefer to drop it off yourself? You can take it to your nearest store.

Important Information

• Refunds typically take up to 4-5 days to reflect in your original payment method.
• For Guest Customers: simply drop off your return at the nearest store — no charges apply.
• Click and Collect : any returns for these orders must also be dropped off at the store  — no charges apply