Returns can be arranged directly through your account by selecting the item you'd like to send back.
Registered Customer:
- Log into your account.
- Only orders marked as "Delivered" are eligible for return.
- Go to 'My Orders', find the relevant order, and select the item(s) you want to return.
- Choose a reason for the return, and make sure the item is verified and securely packed.
- Click 'Return'.
- Choose how you'd like to return it — either home collection or drop-off.
- If you select collection, Aramex will pick up from the address saved on your account, and a collection fee of SAR 30 will be charged.
- Click 'Continue' to confirm — you'll receive a message confirming your return has been initiated.
- Once confirmed, our customer care team will generate an AWB number and pass it to Aramex for pickup
- Please ensure the correct item is being sent.
- Aramex will collect the item within 1–2 working days.
- Your refund will be issued once the returned item passes quality inspection, and the amount will be credited to your orinigal mode of payment within your bank's standard processing timelines.
- Prefer to drop it off yourself? You can take it to your nearest store.
Important Information
- Refunds typically take up to 4-5 days to reflect in your original payment method.
- For Guest Customers: simply drop off your return at the nearest store — no charges apply.
- Click and Collect : any returns for these orders must also be dropped off at the store — no charges apply
